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Wednesday, July 4, 2012

Carpet, Wood, Tile and Bamboo All On One Job

Flooring Makeover in Cincinnati, Ohio ( Indian Hill)
July 4th, 2012 | Author: Greg

Recently we had the opportunity to recommend new flooring for a customer in Indian Hill, a affulent area of Greater Cincinnati, Ohio. The homeowner is a professional person with a large Cincinnati based corporation and who travels all over the world. She wanted to update the laundry room , master bedroom, office and hall downstairs. She also wanted a new runner installed on the steps to the upstairs and to the downstairs. She discovered us on the internet and we arranged a appointment to bring suggestions of various flooring products to her home.

Upon arriving at her home we took a tour of the job and asked questions like ….how long will you be living here ?…how many people in the home ?….any pets ? She wanted to have new hardwood installed in the office and hall downstairs (was carpeting installed over cement. The laundry room was pretty large and had 12 x 12 tile that was probably 20-25 years old. Tiles were missing and some stained and cracked. Upstairs in the master bedroom there was wall to wall carpet and the same on the steps leading to the main and lower level. She also had bamboo already installed in the living room and wanted to continue it into the bedroom entrance in place of the existing carpet.

The job was a pretty tall order with four different surfaces coming together at various doorways and so Judy, Brandon and I went to work offering various flooring products. Special note….she told us that she might be living there another 3-5 years, so she wanted the job to look good for her time there but also wanted products that would look good when she sold the home and didn’t break the bank.

We started with the office and hall downstairs. She choose a Somerset Hardwood Value Collection that was engineered in a 3 1/4 ” gunstock color. We used the engineered product so we could gluse down the planks right to the cement. We used Bosticks Best wood flooring glue. It matched the wood steps that were already stained the same color. The new wood met ceramic tile at the bathroom, carpet and 3 two doors ways. Those same steps were the steps that we installed a beautiful Pheonix Carpet Mills patterned cut loop design in a filament polyester yarn. The color was stardust. The runner was 33″ wide and we turned and tacked it on the edges. Brandon (our son) a Certified Flooring Installer oversaw the complete job and installed the carpet and tile for the laundry room. I recommended new Azrock color # 914. The tile is a VCT (vinyl composition tile) for the laundry room in a crisp clean off white w/flecks of gray. We prepared the old floor, filled in missing tile and used Ardex floor leveling compound to level the existing floor. Then with Azrock clear thin spread adhesive we installed the tile in the laundry room and down the back hall to the garage. We tied that into the wood with a Somerset wood reducer.

Upstairs in the master bedroom we installed approx. 65 sf of Teragan vertical bamboo. It is truly amazing how the new bamboo tied into the existing bamboo ( approx. ) 8-10 years old and looked just great. The color was carmelized carmel. In the master bedroom we installed Beaulieu style Snazzy in a color called Beechhouse. . Snazzy is a plush frieze with hints of 2-3 other colors twisted into the beige background. The master closet was off the bamboo so we finished the carpet meeting the bamboo by running a header board at the closet and at the bedroom entrance the turned and tacket the carpet to both sides of the bamboo.

We took 2 1/2 days to get the job done and it just looked GREAT. The total cost was less than $ 6500 and the customer is very pleased with the products we used and is very happy with the certified installation. I have attached some pictures of the job.




Wednesday, May 23, 2012

Toot Our Own Horn

My Zimbio
Top Stories

I Would Like To Toot Our Own Horn !

Its not often you get a GREAT REPORT. Just received this report from a Angie's List member.



Report Date: May 22, 2012
Member:
Dan Katt
7870 Woodstone Dr.
CINCINNATI, OH 45244
Category:
Carpet Sales/Installation/Repair
Services Performed:
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date:
April 02, 2012
Hire Again:
Yes
Approximate Cost:
$8,500.00
Home Build Year:
1975
Description Of Work: GRADE A
Removed and replaced carpet in all rooms of the house except a first floor family room. This included a living room, dining room on the first floor and stairs to the second floor. This included the second floor hallway, four bedrooms, and four closets, including one walk-in closet.
Member Comments:
Greg and his wife came to our house with various samples. Brandon was also there to answer questions about the installing process. We selected a carpet brand and color and paid a deposit. Then a rare and unusual thing happened. My wife changed her mind#@*#!!!. We contacted Greg regarding our request for an upgraded quality carpet. Greg was most gracious to this request. He applied all the deposit toward the upgrade and switched our order. This was a seamless transition for us (much to my surprise). We found this to be a rare and beautiful example of superlative customer service and exceeding expectations on the part of Home Based Carpet and Flooring.
We discovered that Brandon is an expert in the carpet and flooring install business and a sought after craftsman. He proved that during our two day install process. Brandon guided us in the furniture and dresser shuffling during the install. Day one involved the downstairs two rooms and two second floor bedrooms. Day two was the hallway, stairs, and other two bedrooms. This allowed us to shuffle furniture to other bedrooms without needing to use the stairs. Brandon and his team were able to rotate and move around the major furniture pieces within the rooms during the carpet install.
Brandon's talent showed in the seamless transition from room to hallway, to closet. I not longer have to fear stepping in the doorway the wrong way and hitting nail tacking (as before). There are no loose threads or seams. We have received rave reviews and compliments on the carpet selection and install from family, friends, and neighbors. We are most appreciative of the price, professionalism, and customer service from Home Based Carpet and Flooring. We would recommend them to others and use them again in the future.
My Zimbio
Top Stories I Would Like To Toot Our Own Horn..just received from Angie's List ........... Member: Dan Katt 7870 Woodstone Dr. CINCINNATI, OH 45244 Category: Carpet Sales/Installation/Repair Services Performed: Yes * More Weight is given to a report where work has been completed. Rate A Work Completed Date: April 02, 2012 Hire Again: Yes Approximate Cost: $8,500.00 Home Build Year: 1975 Description Of Work: Removed and replaced carpet in all rooms of the house except a first floor family room. This included a living room, dining room on the first floor and stairs to the second floor. This included the second floor hallway, four bedrooms, and four closets, including one walk-in closet. Member Comments: Greg and his wife came to our house with various samples. Brandon was also there to answer questions about the installing process. We selected a carpet brand and color and paid a deposit. Then a rare and unusual thing happened. My wife changed her mind#@*#!!!. We contacted Greg regarding our request for an upgraded quality carpet. Greg was most gracious to this request. He applied all the deposit toward the upgrade and switched our order. This was a seamless transition for us (much to my surprise). We found this to be a rare and beautiful example of superlative customer service and exceeding expectations on the part of Home Based Carpet and Flooring. We discovered that Brandon is an expert in the carpet and flooring install business and a sought after craftsman. He proved that during our two day install process. Brandon guided us in the furniture and dresser shuffling during the install. Day one involved the downstairs two rooms and two second floor bedrooms. Day two was the hallway, stairs, and other two bedrooms. This allowed us to shuffle furniture to other bedrooms without needing to use the stairs. Brandon and his team were able to rotate and move around the major furniture pieces within the rooms during the carpet install. Brandon's talent showed in the seamless transition from room to hallway, to closet. I not longer have to fear stepping in the doorway the wrong way and hitting nail tacking (as before). There are no loose threads or seams. We have received rave reviews and compliments on the carpet selection and install from family, friends, and neighbors. We are most appreciative of the price, professionalism, and customer service from Home Based Carpet and Flooring. We would recommend them to others and use them again in the future. Thank you Dan and Barb.....its reports like this is why we stay in business !

Friday, May 11, 2012

Are You Thinking About Buying New Flooring or Carpeting ?

My Zimbio
Top Stories There are several great places to check out the workmanship and get references on potential flooring and carpet companies. Besides your local Better Business Bureau and Angie’s List there is a website called ……..http://www.complaints.com/ 1. complaints.com – publicize and read consumer complaints 2. helps consumers make better-informed purchase decisions. 3. helps consumers help themselves get better customer service from product manufacturers and service providers. 4. helps businesses provide better service to consumers, and helps businesses improve products and services. Gain leverage to help solve your complaints. Complaints.com pages are ranked high with search engines and directories. Complaints.com is the the first search result for the term “complaints” in Google, for example. Complaints posted to Complaints.com are picked up quickly by the search engines and have highly-ranked search result listings. Often, a single complaint posted to Complaints.com about a business appears higher in the search result rankings than the home page of the business that is the subject of that complaint. Posting complaints to Complaints.com helps get the word out on your complaint and helps businesses take notice of your complaint! This website features a bar to search for companies that you might be interested in purchasing and installing your new flooring. Simply go to that bar, type in the name of the store and click search. You will find whatever issues that consumers have dealt with in obtaining new flooring from that particular outlet. Many complaints will pop up like….measured to much for what I needed. the installers were terrible, they shipped the wrong material to I never want that company back in my house. There is another bar where you can enter just a keyword like carpet or flooring and then click enter. A variety of issues will pop up. After reviewing this website I believe you will agree that it is very time worthy reading and can provide valuable information in helping you make a wise decision. Use this interesting website for lots of potential purchases and services.

Somerset Hardwood Mill Trip

My Zimbio
Top Stories PostHeaderIcon Recent Somerset Hardwood Mill Trip
Brandon and I just returned from Somerset Hardwood Manufacturing Mill trip last Friday April 27, 2012. Somerset Hardwood has been a really great vendor of wood flooring for us at Home Based Carpet and Flooring, located in Cincinnati, Ohio. Their mill is located in Somerset, Kentucky and the hardwood they manufacture there comes from forests within a 150 mile radius of Somerset. They own some of their own trees and also purchase trees from independent sources. The logs undergo a rigorous examination to determine the age, specie and quality of the wood. I met a man at the saw mill who inspects and qualifies each and every log that comes into the saw mill that is to be used in the manufacturing process. Upon our arrival in Somerset we were invited to a private cruise on the Somerset houseboat which is docked at Lees Ford Marina at Cumberland Lake. There were seven or so Somerset Mill reps who were a part of the boat trip out of a beautiful Cumberland lake. Dinner was served while we cruised the waters that include some 4 counties in Southern Kentucky. The cruise lasted about 4 hours and we met other Somerset dealers from Ohio, Kentucky and Indiana. Friday morning we toured the saw mill and the went to the finish mill. This is where they plane the wood into the lengths and widths of the particular product they are making that day. We were able to see Character Grade made that day. The styles made are Color Collections, Specialty Collection, Home Style, High Gloss Color Collection, Value Collection, and American Country Collection. It was really interesting the number of inspections that Somerset makes during the manufacturing process. And prior to finishing they go to great lengths to dry out the lumber before it ever goes to the finish plant. They have large kilns can hold up to 200,00 board feet of material. Material is dried for up to 90 days to get the moisture level down to about 6 %. When logs are brought in initally they are 60-70 % moisture weight; so it is very important to get the moisture out of the wood prior to finish work. The picture to the left is the saw mill in Somerset. After the wood has dried they begin milling the wood to the spec that will create a finished product. It could be 3/4″ solid or 1/2″ engineered. All Somerset Hardwood flooring is now proudly made in the USA. The boards continue down the line for sanding, staining and urethane. There are 5-7 coating applied . The aluminum oxide is also added during this step. During this process UV treating is applied for non fading and colorfastness. The boards then proceed down the line where inspectors look for any defects and pull those boards from the line. Its interesting how Somerset used any and all scrap to recycle into mulch and landscape material and also use their own material scraps to fuel the kilns. The planks are finally packed into Somerset cardboard boxes for shipping to the next distributor. Each box contains instructions printed on the back of every box for installation instructions. This was a mill trip that we just totally enjoyed. The folks at Somerset Hardwood Flooring treated us just great. The learning process was excellent and certainly will help us for years to come in advising our customers about wood flooring. Our total thanks go out to the staff at Somerset Hardwood Flooring Company in Somerset, Kentucky. Home Based Carpet & Flooring sells and installs carpet, laminate flooring, luxury vinyl tile, ceramic tile and hardwood flooring. Professional certified installation. http://www.cincinnatifloorings.com

Wednesday, April 18, 2012

My Zimbio
Top Stories Hello Carpetman Fans...we just created a U Tube viedo for Home Based Carpet & Flooring. Please go to http://youtu.be/PcQQxJ4EHRM